Refund Policy
Last updated: October 7, 2026
What the purchase covers
The USD $29 one-time purchase covers one eligible Shopify product CSV transformation and its generated reports. A free preflight does not create a paid package.
When to request a refund
Contact support if payment was captured but the service did not provide a downloadable package, or if a technical failure prevented the promised deterministic processing. Include the email used at checkout, the E09 job ID, and the Paddle transaction reference when available.
Unsupported or unsafe files
The service may refuse files that are not Shopify product catalogs, contain customer or order data, exceed the published limits, or require an unsafe transformation. If payment was captured and the service cannot provide the purchased deliverable because of an unsupported or unsafe file, contact support for review.
Successful delivery
A package that was generated and made available for download is considered delivered. Shopify CSV Rescue does not guarantee Shopify import acceptance or a particular business result. Statutory consumer rights are not limited by this policy.
How to contact us
Email [email protected]. Paddle may process the refund and provide the final refund status as the payment provider.